Shipping, Returns & Warranties
Free shipping on all purchases – no surprises when you get to the checkout.
Most orders are shipped within two (2) business days; during a promotion it may take an extra business day.
We then send your parcel via tracked Parcel Post which generally delivers within 2-3 business days depending on your location.
Don’t hesitate to contact use if you have not received your order within 7 days.
Free returns – no questions asked
If, for any reason, you are unsatisfied with your purchase. You may return it in its original condition within 30 days for a refund. We'll pay for return shipping!
Important to note:
Products are not eligible for return if they have been worn, used, adjusted, or sized.
The original manufacturer packaging and materials must be returned in their original condition.
Please contact us for instruction on how to return your item for free within 30 days of receiving you purchase.
It may take 4-5 business days for your return to reach us. Once it is received and inspected your refund applied to your credit card normally within 7 days.
Shipped from New Zealand
Unlike some shops who have your orders shipped directly from oversea suppliers, all our products are shipped from our New Zealand warehouse.
This ensures fast delivery and total coverage from New Zealand consumer protection laws.
One Year Warranty
All watches purchased are covered by mechanical warranty for a period of one year from the original date of purchase under the terms and conditions of this warranty.
This warranty does not cover the following:
- Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet.
- Damage resulting from
improper handling, lack of care, accidents, or normal wear and tear.
- Water damage.
This warranty is void if the watch has been damaged by accident, negligence of persons or unauthorized service, or other factors not due to defects in materials or workmanship.
Please contact us first if you have any problems with items purchased from Shophere and we will provide further instructions.